Returns and Refunds
The provision of goods and services by Hippo and Co (Pty) Ltd. is subject to availability. In cases of unavailability, Hippo and Co (Pty) Ltd. will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.
Goods may be returned for a refund or replacement within 21 calendar days of receipt if unopened and unused. Goods must be returned in new condition with all original delivery packaging and materials unopened/sealed*.
Refunds of the purchase price of the goods (deducted the direct costs of returning the goods) will be processed within 30 days of the date of the return request, should the above conditions for return be met.
The original delivery charge will not be refunded and the cost for returning the parcel is at the expense of the returnee.
*Please note, due to the COVID-19 outbreak, returns will only be accepted if the returned items are in their original sealed delivery flyer bag or box. We will not be accepting returns of items that have been opened and/or otherwise used.
Returns for Defects
Our products undergo rigorous product and quality testing approved by SGS. We do our best to ensure that the products we deliver to you are of a high quality, and are in good working order and without defects.
A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following, inter alia, will not be regarded as defects and will not entitle you to a return: