Once an order is placed and payment has cleared, we package and hand it over to the courier company as quickly as possible. Although we aim for same day fulfillment, we cannot always guarantee it due to high sale volumes and unforeseen circumstances.
Orders placed before 10:00 AM are collected from our premises on the same day, with the exception of weekends and public holidays.
Orders placed after 10:00 AM daily are collected in the afternoon or the next business day.
Orders placed after 10:00 AM on a Friday are collected on Monday.
For Local and National deliveries, we make use of The Courier Guy, Dawn Wing and Fast Way door-to-door service. Once your order is processed, it will be marked as shipped and you will receive a tracking number to track your parcel either here: http://www.thecourierguy.co.za/ or http://www.dawnwing.co.za/ or https://www.fastway.co.za/our-services/track-your-parcel.
For Outlying and Remote deliveries, we make use of PEP Paxi. Your parcel will arrive at the nearest PEP store to your delivery address and you will need to collect it within an allocated time frame from the relative store with your tracking number.
Cape Town orders normally arrive same day or next business day, Main Centres (Johannesburg, Pretoria, Durban) 3 - 5 business days and Outlying 7 - 9 business days.
If you order products from our Weaning & Messy Play Collection (Grippo™ and HungrHippo™) together with products from our Baby Carrier range (Hipporoo®), due to technical limitations you will need to split your cart into 2 orders.
Please leave a note under "Any Special Requests" section on your 2nd order with your 1st order number and we will ensure they are delivered together.
We no longer stock our products on Takealot.
We stock our Hipporoo 5-in-1 Baby Carrier at Kids Emporium Canal Walk.
Interested in becoming a stockist? Please get in touch: email@example.com.
Please send your media kit to: firstname.lastname@example.org.
We normally offer free fittings and consultations in Cape Town, as well as at Baby Expos (suspended during lockdown) which will resume once public interactions are allowed.
In the interim, it is best to measure your waistline prior to purchasing if you are very small or very big built.
Measurements should be taken with a measuring tape between your rib cage and belly button.
The Hipporoo®︎ 10-in-1 Baby Carrier fits waistlines from 65 cm to 120 cm, whereas the Hipporoo®︎ 5-in-1 Baby Carrier was extended to accommodate plus size clients and fits waistlines from approximately 70 cm to 130cm.
We do not sell extenders for our baby carriers.
They should be worn just under your rib cage (not on your hips) for added comfort, so best to measure higher up.
Please feel free to email us at: email@example.com or WhatsApp: +27 (0) 79 160 4895.